Refund policy
Return & Refund Policy
At Rafiva, we want you to be satisfied with your purchase.
• Returns are accepted within 30 days of delivery.
• Items must be unused, in their original packaging, and in the same condition as received.
• If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.
• Refunds will be processed after we receive and inspect the returned item.
• Original shipping costs are non-refundable unless the return is due to our error.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
If you have any questions, please contact our support team.